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ABOUT US
Leander Club is a private members club, Henley-on-Thames, Oxfordshire RG9 2LP. The Pink Hippo Shop is part of the club and is available at http://www.ekmpowershop22.com/ekmps/shops/LeanderClub/index.asp ("the Website"). Our VAT registration number is 199 7212 19.
The proceeds from the sale of merchandise from the shop, via the Website and our Regatta shop, together with the commission on the sale of art work displayed in the club or on our website, are donated to the club boat fund.
This page, together with our Privacy & Cookies Policy, sets out the legal terms and conditions ("T&Cs") on which we sell any of the products listed on the Website ("Products") to you.
We reserve the right to alter or update these T&Cs at any time, so please read these T&Cs carefully and make sure that you understand them before ordering any Products from the Website. The version of these T&Cs which is displayed on the Website on the date that an order is placed will apply to that order.

PRODUCTS & PRICES
Specifications of our Products which appear on this Website are intended only to give a general description and indication of the Products. Actual colours, sizes, weights, capacities and other specifications of Products indicated on the Website may vary from the specifications of the actual Products.
All Products shown on the Website are subject to availability and we make no guarantee of holding stock at the time of your purchase as our storage space is limited.  If we are unable to supply you with a Product, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount.
The price of the Products will be as quoted on the Website at the date of your order as confirmed by us, inclusive of VAT. All prices are quoted in UK Pounds Sterling and must be paid in full. The price of a Product does not include delivery charges, which shall (if applicable) be payable in addition to the price at the rate as quoted on the Website at the date of your order.  Some of the larger products or orders can prove to be extremely costly if they are sent outside Europe.  If the cost of delivery is prohibitive, we reserve the right to request additional payment to cover the cost.  If this is not acceptable then we will cancel the order and refund the money.
Please note that we also offer a gift wrapping service. For more details, and to enquire about gift wrapping prices, please contact the shop.

MAKING A PURCHASE
Making a purchase could not be easier. Just browse our online Catalogue, click on any Products that you wish to buy and click 'Add to Basket' to put them into your shopping basket. After you have finished your shopping, click "Proceed to Checkout" and you will be asked for a few details that we need to be able to process the order.
We will treat each order for a Product, confirmed when you click on the "Proceed" button on the final checkout screen, as an offer by you to purchase the Products (and related services, such as delivery) subject to these T&Cs. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of the Product set out in your order .
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
We shall confirm each order by email ("Order Confirmation Email") but you are advised to make a print-out of the order confirmation screen before closing the webpage. If we choose to accept your offer to purchase the Products, our Order Confirmation Email shall be our acceptance of the contract made between us on the basis of these T&Cs ("the Contract"). In the event that we make a counter-offer to you, your written confirmation shall be your acceptance of the Contract between us.
We accept credit card payment. If you are shopping from outside the UK, please place your order and your credit card company will convert the transaction to your own currency. Please note that your credit card company may charge you for this currency conversion.
We accept Visa, Visa Debit, Mastercard and American Express.

CREDIT CARD SECURITY
All credit and debit card transactions are handled by PayPal, which uses the latest secure processing facilities. All payment transactions are encrypted, and no card details are held by Leander Club.

DELIVERY & SHIPPING
We aim to dispatch your order within 48 hours of receipt, however at busy times please allow up to 14 days for UK delivery and 28 days for overseas.
Delivery will be completed when we deliver the Products to the address you gave us when you placed your order. The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges, and once the Products have arrived with you.
Please note that we cannot be held responsible for any local import duties or taxes that may be charged at the point of entry. Any such duties or taxes must be paid by you to the Customs & Excise authority of the relevant country or countries before the goods are released for delivery.

CANCELLATIONS
If you are a consumer, you have a legal right to cancel the Contract in the event that you change your mind (for any reason) about keeping the Products you ordered. By law, you have seven (7) working days to cancel the Contract for your order with us and obtain a full refund. However, our policy is to allow you fourteen (14) days to cancel the Contract for your order with us and we will issue you with a full refund (including any applicable delivery charges you paid for when you placed your order). The 14 working days starts from the day after you receive your order but you can also cancel the order at any time before you receive your order.
Cancellation of orders will only be accepted if an email (sent to shop@leander.co.uk) or written notice (sent to our address as stated below) is received by us within the 14 day period. The email or written notice must contain your order number, name and address. We will confirm any cancellation by email and will repay you within 30 days from the receipt of your cancellation without any further charge to you.
Where the Contract is cancelled, products must be returned in an unused condition, in original packaging and complete with the original receipt. You will be responsible for meeting the costs of returning Products in the event that you have exercised your right to cancel as described above. We will not refund your postage costs for returning Products unless those Products are faulty or defective.
Please note that your legal right to cancel the Contract does not apply to any Products which are made to your specifications.

RETURNS AND REFUNDS
Separately from your right to cancel the Contract, if your item is faulty or defective upon receipt, we will offer a full refund within fourteen (14) working days (starting from the day you receive your order). We will refund the price of a defective Product in full (at the price you paid for your item, plus any applicable delivery charges).
If you return a Product, it remains your responsibility until it reaches us, so please make sure it is packaged properly and can't get damaged on the way. We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
As soon as your return has been received and checked by us, we'll email you to let you know. In the unlikely event that you haven't received an email within 10 days of returning your items, please contact us using the contact details below.

OUR LIABILITY
If we fail to comply with these T&Cs, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these T&Cs or our negligence in processing your order, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it is contemplated by you and us at the time we entered into the Contract. We are not liable to you for any consequential loss (including without limitation) financial loss such as loss of profit, or otherwise, which you may incur for whatever reason, as a consequence of our failure to comply with these T&Cs.
We do not in any way exclude or limit our liability for:
1. Death or personal injury caused by our negligence;
2. Fraud or fraudulent misrepresentation;
3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
4. Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); or
5. Defective products under the Consumer Protection Act 1987.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (which means any act or event beyond our reasonable control, including without limitation strikes or other industrial action by third parties, civil commotion, terrorist attack, war, fire, explosion, natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport). If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for as long as the Event Outside Our Control lasts.

GENERAL
Any Contract made pursuant to these T&Cs is made between you and us. No other person shall have any rights to enforce any of its terms. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these T&Cs. You may only transfer your rights or your obligations under these T&Cs to another person if we agree in writing.
Each of the paragraphs of these T&Cs operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these T&Cs, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
We intend to rely upon these T&Cs and any document expressly referred to in them (including emails) in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these T&Cs to be confirmed in writing.

CONTACT US
If you have any general enquiries about these T&Cs, please contact us by email at shop@leander.co.uk (this email address is for e-commerce enquiries only). Please contact us by telephone (+44 (0)1491 575782) or fax (+44 (0)1491 410291) if you have other matters to discuss.)
Alternatively, you can write to us at:
Leander Club
White Hill
Henley-on-Thames
Oxfordshire
RG9 2LP
These T&Cs were last updated in January 2014.
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